Privacy Policy

Network Ninjas LLC ("Network Ninjas", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our IT services.

Information We Collect

We may collect information about you in a variety of ways, including:

• Personal identifiers — name, email address, phone number, and company name provided when you contact us or request a quote.
• Technical data — IP address, browser type, pages visited, and time spent on our site, collected automatically via cookies and analytics tools.
• Service data — information about your IT environment (hardware, software, network topology) that you share with us in the course of receiving managed services.
• Communications — records of emails, support tickets, and other correspondence you send to us.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our IT services.
• Respond to inquiries, quotes, and support requests.
• Send transactional communications (invoices, service updates, scheduled maintenance notices).
• Send marketing communications about services we believe may interest you — you may opt out at any time.
• Comply with legal obligations and enforce our agreements.
• Analyze usage trends to improve the functionality and user experience of our website.

Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS), access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

We may share your information with trusted third parties who assist us in operating our website and delivering our services, such as:

• Cloud infrastructure providers (e.g., AWS, Microsoft Azure).
• Customer relationship management (CRM) and helpdesk software.
• Analytics providers (e.g., Google Analytics).
• Payment processors for billing — we do not store full payment card details.

These parties are contractually obligated to handle your data securely and only for the purposes we specify. We do not sell your personal information to third parties.

Cookies

Our website uses cookies — small text files stored on your device — to enhance functionality and collect analytics data. You can control cookie settings through your browser. Disabling cookies may limit some features of our site.

• Essential cookies — required for the website to function.
• Analytics cookies — help us understand how visitors interact with our site.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Opt out of marketing communications at any time by clicking "Unsubscribe" in any email we send or by contacting us directly.
• Lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us at the details below.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out:

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.